We want you to love your handmade piece as much as we loved creating it. Because each item is crafted with care, we understand how important it is that your order arrives in perfect condition and meets your expectations.
Below are the conditions under which refunds or replacements may be issued:
1. Damaged During Shipping
If your item arrives damaged or defective due to shipping, please contact us within 7 days of delivery with clear photos of the damage.
We’ll gladly offer a replacement or full refund, including shipping costs.
2. Breakage Within 15 Days of Purchase
If your product breaks or becomes unusable within 15 days of purchase under normal use, please reach out to us.
We’ll review your case and, depending on the situation, provide a repair, replacement, or refund.
3. Buyer’s Remorse (Changed Your Mind)
We understand that sometimes you may simply change your mind.
If you decide you no longer want your purchase, you may request a refund within 7 days of receiving the item, provided:
- The item is unused, unworn, and in its original condition.
- The buyer covers return shipping costs.
Once the returned item is received and inspected, we’ll issue a refund (excluding original shipping fees).
4. Custom or Personalized Orders
Custom and personalized pieces are made specially for you and are therefore not eligible for full refunds.
However, if you are unsatisfied with your custom order, we will issue a partial refund to cover the labor and materials that went into creating your item.
Please contact us within 7 days of delivery to discuss your situation, and we’ll do our best to make it right.
How to Request a Refund
To start a return or refund request, please contact us at tejidosbynatalia@gmail.com with your order number and any photos (if applicable).
We’ll respond within 2 business days to guide you through the process.
Need help?
Contact us at tejidosbynatalia@gmail.com for questions related to refunds and returns.